Bookings made through Hotel Cepina’s online system constitute a contract of stay between the guest and the property. By confirming the booking, the guest declares having read, understood, and fully accepted these Terms and Conditions.
Hotel Cepina offers numerous rooms divided into different categories. Each room within the same category offers the same quality standards and amenities, but each has its own unique features, such as location within the hotel, exposure, floor, bathroom window, size, and distinctive furnishings.
The online booking system only allows you to choose a room type, not a specific room assignment. Room assignments are made by Management based on current availability.
The rates displayed during the booking process are expressed in Euros and include only what is indicated in the booking confirmation.
Reservations made through the Hotel Cepina official website require online payment by credit card. The reservation is considered complete only upon successful completion of the electronic transaction.
Guests wishing to use other payment methods are invited to contact Hotel Cepina management in advance to discuss the best solution for their needs. Alternative payment methods will be evaluated exclusively by management.
Any requests to change or cancel a reservation must be communicated promptly by contacting Hotel Cepina management directly using the hotel’s official contact details.
Unless otherwise provided by mandatory legal provisions or specific tariff conditions expressly indicated at the time of booking, the amounts paid to confirm the stay are non-refundable.
If the customer is unable to enjoy the booked stay, the Hotel Cepina management may, at its sole discretion and subject to the facility’s opening schedule and remaining availability, evaluate the possibility of recognizing the amounts already paid as credit to be used for a future stay.
Any refund of amounts paid does not constitute a vested right of the guest and will be subject to Management approval, which will define the terms, period of use, and any limitations.
Requests to change reservations will be evaluated on a case-by-case basis and will be accepted only based on room availability and the organization of the property.
Rooms will be available from 2:30 PM on the day of arrival.
Any delays, whether foreseen or unforeseen, must be promptly communicated to the Hotel Management.
On the day of departure, rooms must be vacated by 10:00 am.
If guests need to leave the Hotel during the night or in the early hours of the morning before the reception opening hours, the balance of the stay and any extra services must be paid by the previous evening.
Any additional services or utilities used during your stay and not included in your booking must be paid for at check-out, except as provided in the event of early departure during the night.
Guests are required to use rooms, furnishings, equipment, systems and common areas with care.
Any damage caused to the rooms, furnishings, systems, accessories, or any property belonging to the Hotel will be assessed by Management and charged to the responsible parties.
Likewise, any behavior contrary to the normal rules of civil coexistence or likely to damage the image, reputation, or proper functioning of the Facility may result in the immediate termination of the stay, without prejudice to compensation for any damages suffered by the Hotel.
Online bookings are exclusively for individual and family stays.
For inquiries regarding organized groups, ski clubs, associations, parties, or other types of group stays, please contact Hotel Cepina management directly to discuss conditions, availability, dedicated services, and booking procedures.
Likewise, those wishing to organize events, meetings, anniversaries, private parties, sports retreats, or any other event at Hotel Cepina are invited to contact the management in advance, who will be happy to evaluate each request and prepare a personalized proposal.
Hotel Cepina cannot be held responsible for the impossibility of providing its services, in whole or in part, due to unforeseeable or uncontrollable events, such as natural disasters, exceptional weather events, measures by the competent authorities, interruptions of public services, or other causes of force majeure.
The personal data provided during booking will be processed in compliance with current legislation regarding the protection of personal data and as set forth in the Privacy Policy published on the Hotel website.
To protect our customers, in particular, all data transmitted during transactions required to make payments will be managed directly by the proprietary systems of the digital payment company we have chosen: NEXI.
Completing the online booking process implies full acceptance of these Terms and Conditions.
By confirming the booking, the customer declares that he has carefully read this document, that he has fully understood its contents and that he accepts all the clauses without reservation.
Confirmation of booking also constitutes acceptance of the applicable economic conditions, the payment methods, the policies regarding changes and cancellations, and any other provisions governing the contractual relationship between the guest and Hotel Cepina.
For any clarification, organizational needs, or additional information requests, the Hotel Cepina management is always available to guests before, during, and after booking. Our goal is to offer transparent, reliable service, designed to ensure the best possible stay.
Per qualsiasi chiarimento, esigenza organizzativa o richiesta di informazioni aggiuntive, la Direzione dell’Hotel Cepina rimane sempre a disposizione degli ospiti prima, durante e dopo la prenotazione, con l’obiettivo di offrire un servizio trasparente, affidabile e orientato alla migliore esperienza di soggiorno.
Our goal is to allow you to book with peace of mind and experience a worry-free stay. For any doubts or needs, our staff will always be happy to assist you before, during and after your stay.
